It’s Time to Get your Customer Relationship Management on Track!
Customer relationship management (CRM) is not just a technology tool but a strategy to learn more about the past, present and potential customers for future interaction by analyzing large amounts of data compiled from multiple channels like the company website, email, telephone, marketing activities and social media. A CRM allows a business to learn about their target audience by retaining and catering to their customers’ needs, driving sales growth, service-related operations and forecasting from the perspective of the business.
How does a B2B Business benefit from a CRM?
Every B2B business needs a customized CRM which works as per their unique business requirements. The essential parts of any B2B business are a high-performing sales team, efficient customer support, well-strategized marketing operations, and tracking overall productivity.
Sales
A CRM helps your sales team automate time- consuming tasks and provide insightful analytics that enables teams to close deals faster and build deep customer relationships.
Support
CRM enables you to treat every customer like your first. It provides maximum support efficiency, resolves more queries, thereby maximizing customer satisfaction.
Marketing
CRM enables faster data collection and streamline lead generation with web forms. Drive conversions and track analytics in real-time with enterprising email campaigns and optimal social media management
Productivity
Keep performance track and analyze insights & analytics of your team productivity. You can manage projects, inventory, and reporting with multiple app integrations.
Features of our B2B CRM
Powered UI
Intuitive and fast UI drives adoption
One View
360-degree view of your customer
AI BOT
Save time & get insights with advanced AI
Integrations
Integrate with apps you already use at work
Here’s why a B2C business needs a CRM?
A CRM for B2C business focuses on targeting the right audience for quick sales, real-time customer interaction, analyzing consumer trends and alerting the business about the potential risk factors.
Loyalty Program
Understand customer trends and convert them into brand advocates with the help of our in-built loyalty strategy that’s easily integrated with Point of Sale systems.
Campaign Engine
Automate meaningful customer communication by targeting the right audience with the right message at the right time across multiple channels with personalized campaigns.
Customer Support
Ease customer support by managing, categorizing, prioritizing and tracking customer communication and analyzing customer feedback to enhance their experience with your brand.
Analytics Suite
Analyze data to aid decision management and boost business excellence. Power your customer engagements and predict purchase behaviour, and plan campaign economics accordingly.
Lead Management
Capture, Manage and track leads hassle-free. Prioritize quality leads to drive conversions by efficiently moving them through the sales pipeline with personalized follow-ups to track sales activity.
AI-Powered Chatbot
Provide your customers with 24/7 multi-lingual support with a smart virtual assistant that helps decode your customers’ requests/queries and solve them quickly.
Features of our B2C CRM
AI-Powered Insights
360° Customer Management
Simplified App Integrations
Unified Communication Platform
Benefits of a B2C CRM
Enhanced Customer Experience
Automated Analytics & Reporting
Focused Marketing Reports
Enhanced Customer Experience
Automated Analytics & Reporting
Focused Marketing Reports
Why Choose Us?
We at Darsh help you seamlessly engage with your customers using such solutions, thereby giving a seamless experience.